RETURNS

How long do I get to return?   
Our return policy is 14 days from when you received your order. If 14 days have gone by, unfortunately we are unable to issue you a refund or exchange.

To be eligible for a return, your item must be unused and in the original packaging.

Customised prints and personalised prints are not eligible for a refund.

If you believe your item to be faulty please let us know within 7 days so that we can rectify the issue for you.  

How do I return? 
To complete your return please email us at dlcstudiodesigns@gmail.com and send your parcel, with your the completed returns form to the address provided.

For any items that arrive damaged please email us a photo of the damage within 48 hours of receiving so we are able to arrange a replacement or refund. 

How long until I get my money back?  
Once we receive your return we will send you an email to notify you that we have received your returned item and a credit will automatically be applied to your credit card or original method of payment, depending on your bank this can take up to 10 working days.

I haven't received my refund?

If you haven’t yet received your refund within 10 days, please first contact your bank as there is often processing times.

If you have still not received your refund after contacting your bank, please contact us at dlsstudiodesigns@gmail.com.

Can I return discounted /sale items?  

Yes, reduced price, sale and discounted items may be refunded, please follow our 14 day refund policy.


Can I exchange?  
We do not offer exchanges, instead please follow the refund process and place a new order for the item you would like in its place.

Do I pay for my own return? 

It is the buyers responsibly to pay shipping/postage costs for returning items. We do not refund shipping costs.

If you are returning an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and unfortunately we cant process a refund unless we have received the parcel.

Please ensure when returning prints they are sufficiently wrapped and protected in their original packaging. Unfortunately we can not refund the cost price for any items that are returned to us damaged. With thanks
 

Have a different question?
Please drop us an email to dlcstudiodesigns@gmail.com and we will be happy to do our best to help you!