Refund policy

We begin processing orders shortly after they are placed. Eligible orders can be cancelled through your customer account within 15 minutes of placing your order.

After the 15-minute cancellation window has passed, please contact us as soon as possible at customerservice@styliizeboutique.co.uk if you wish to cancel. As orders may enter production shortly after being placed, we cannot guarantee that a cancellation request can be accommodated once processing or production has begun.

If your order has already been dispatched, it cannot be cancelled and you will need to follow the returns process below where applicable.

Nothing in this cancellation policy affects any statutory cancellation or consumer rights that apply to your order.

UK customers have 30 days after receiving their order to request a return, unless an applicable legal exception applies.

To be eligible for a return, your item must be returned in the same condition that you received it, unused and carefully packaged to prevent damage. You will also need to enclose your order details or proof of purchase.

You can request a return through your customer account or contact us at customerservice@styliizeboutique.co.uk.

Unless otherwise required by applicable consumer law, customers are responsible for the cost of return postage for change-of-mind returns. We strongly recommend using a tracked postal service and retaining proof of postage.

D Charles

Styliize Boutique

4 Ticklepenney Drive

Louth, Lincolnshire

LN11 7BU

United Kingdom

For orders delivered to the United States, Canada or Australia, we do not accept returns or exchanges for change of mind.

Returns, refunds or replacements are available where an item is defective, damaged, incorrectly supplied or where otherwise required by applicable consumer law.

If your item arrives defective, damaged or incorrect, please contact us as soon as possible at customerservice@styliizeboutique.co.uk and include your order number and photographs of the item and packaging where possible.

Please do not return an item to us unless we have instructed you to do so. We will assess the issue and arrange an appropriate resolution, which may include a replacement or refund.

Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.

We begin processing orders shortly after they are placed. Eligible orders can be cancelled through your customer account within 15 minutes of placing your order.

After the 15-minute cancellation window has passed, please contact us as soon as possible at customerservice@styliizeboutique.co.uk if you wish to cancel. As orders may enter production shortly after being placed, we cannot guarantee that a cancellation request can be accommodated once processing or production has begun.

If your order has already been dispatched, it cannot be cancelled and you will need to follow the returns process above where applicable.

Nothing in this cancellation policy affects any statutory cancellation or consumer rights that apply to your order.

Please inspect your order when it arrives. If your item is defective, damaged or you receive the wrong item, please contact us as soon as possible at customerservice@styliizeboutique.co.uk and include photographs of the issue.

We will assess the problem and arrange an appropriate resolution. Your statutory rights in relation to faulty, damaged or incorrectly supplied goods are not affected.

Items made to your individual specifications or personalised specifically for you may not be eligible for cancellation or return for change of mind where applicable consumer law provides an exemption for personalised or bespoke goods.

Please contact us if you have any questions about whether a particular item is eligible for return. This does not affect your rights where an item is faulty, damaged or not as described.

We cannot accept returns of gift cards except where required by applicable law.

We do not offer direct exchanges.

For eligible UK returns, the quickest way to receive a different item is to return the original item and place a separate order for the replacement.

For customers in the United States, Canada and Australia, change-of-mind exchanges are not accepted. This does not affect your rights regarding defective, damaged or incorrectly supplied items.

Where applicable, customers in the European Union may have a statutory right to cancel an eligible distance-sale order within 14 days without giving a reason.

Certain goods, including items made to the consumer's specifications or clearly personalised, may be excluded from this right.

These statutory rights apply in addition to our store policy and are not affected by the 15-minute self-service cancellation window described above.

Once we have received and inspected an eligible return, or approved a refund for a defective, damaged or incorrectly supplied item, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method. Please remember that your bank or card provider may take additional time to process and display the refund.

Where required by applicable consumer law, any applicable standard outbound delivery charges will also be refunded.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at customerservice@styliizeboutique.co.uk.